Warranty Information

Surface standard warranty and Microsoft Complete for Surface

Your new Surface comes with a two-year standard limited hardware warranty and 90 days of technical support. In addition to the standard warranty, you may also have the option to purchase additional protection for your Surface. (Not available in all markets.)

With the standard limited warranty you get:

  • 2 year of warranty for hardware defects and malfunctions.
  • 90 days of technical support for preinstalled software from the experts at Microsoft Answer Desk for Surface.

With Microsoft Complete, you get:

  • 2 years of technical support from Answer Desk.
  • Accidental damage protection - even from drops and spills.*

Contact your retailer to add Microsoft Complete after purchase.

*Deductible applies for Accidental Damage Claims: Limit 2 Claims

You can contact Answer Desk with your questions even after your warranty runs out. (Fees may apply.)

How to prepare your Surface for service

If you need to send in your Surface for service, there are a few things you need to do first. Get all the relevant information here.

If you are not satisfied with the repair services please let us know by sending us an email kontakt@projektneptun.ch. Please send a brief problem description as well as any reference numbers and names of the persons involved.

Microsoft Support Links

Questions about orders, billing & returns/refunds 

Please direct your questions directly to the Microsoft Store