Your new Surface comes with a two-year standard limited hardware warranty and 90 days of technical support. In addition to the standard warranty, you may also have the option to purchase additional protection for your Surface. (Not available in all markets.)
With the standard limited warranty you get:
With Microsoft Complete, you get:
Contact your retailer to add Microsoft Complete after purchase.
*Deductible applies for Accidental Damage Claims: Limit 2 Claims
You can contact Answer Desk with your questions even after your warranty runs out. (Fees may apply.)
If you need to send in your Surface for service, there are a few things you need to do first. Get all the relevant information here.
If you are not satisfied with the repair services please let us know by sending us an email firstname.lastname@example.org. Please send a brief problem description as well as any reference numbers and names of the persons involved.
Please direct your questions directly to the Microsoft Store.