Projekt Neptun runs Help Points in Basel, Lucerne and Zürich. Neptun customers who are experiencing problems with their Neptun devices may drop in during the opening hours (see below) and ask for support. 

Please contact us by e-mail or by phone.

  • Support Hotline: +41 44 632 72 00
  • Neptun Forum: is a first aid resource for hardware or software related issues.
  • Manufacturer Support: if the problem is hardware related and you need to make a warranty claim.
  • Price List: for Neptun customers the first 30 min. technical support are free, all other prices can be viewed in the price list.

 

Help Point Zürich

 

ETH Store Zürich
ML-Building, Floor D, Room 14
Sonneggstrasse 3
8092 Zürich

(Corner of Tannenstrasse/Clausiusstrasse)


Monday 14:30 - 17:30
Tuesday 11:30 - 13:30 & 15:30 - 17:30
Wednesday    11:30 - 13:30 & 15:30 - 17:30
Thursday 11:30 - 13:30 & 15:30 - 17:30
Friday 14:30 - 17:00

 

 

ETH Hönggerberg Campus
Projekt Neptun Atelier
Peter-Debye-Weg 13
8093 Zürich


 

Monday 10:30 - 13:30
Tuesday 10:30 - 13:30
Wednesday       10:30 - 13:30
Thursday 10:30 - 13:30
Friday 10:30 - 13:30

 

Please note that the Help Point ETH Store Zürich will close at 17h already on Wednesday, 24 May. Both Help Points are closed on Ascension, 25 May and 26 May 2017.

 

 

Help Point Basel

 

University of Basel
Petersgraben 45, Lower Floor
4003 Basel

The Help Point can be hard to find click here for directions
Questions & individual appointments via e-mail


Wednesday       10:30 - 12:30
Friday 11:00 - 13:00

 

Please note that the Help Point is closed on: Good Friday, 14 April 2017 / Ascension, 26 May 2017.

 

Help Point Lucerne

 

University of Lucerne 
Room U1.502
Frohburgstrasse 3
6002 Luzern

Directions to the Help Point can be found here
Questions & individual appointments via e-mail


Monday 12:15 - 14:15
Thursday 14:30 - 16:30

 

Please note that the Help Point is closed on: Easter Monday, 17 April 2017 / Labour Day, 01 May 2017 / Ascension, 25 May 2017.