Projekt Neptun runs Help Points in Basel, Lucerne and Zürich. Neptun customers who are experiencing problems with their Neptun devices may drop in during the opening hours (see below) and ask for support. 

Please contact us by e-mail or by phone.

  • Support Hotline: +41 44 632 72 00
  • Neptun Forum: is a first aid resource for hardware or software related issues.
  • Manufacturer Support: if the problem is hardware related and you need to make a warranty claim.
  • Price List: for Neptun customers the first 30 min. technical support are free, all other prices can be viewed in the price list.

 

Help Point Zürich

 

ETH Zürich Zentrum
ETH Store 
ML-Building, Floor D, Room 14
Sonneggstrasse 3
8092 Zürich

(Corner of Tannenstrasse/Clausiusstrasse)


Monday closed
Tuesday 11:30 - 13:30 & 15:30 - 17:30
Wednesday    11:30 - 13:30 & 15:30 - 17:30
Thursday 11:30 - 13:30 & 15:30 - 17:30
Friday 14:30 - 17:00

 

 

ETH Zürich Hönggerberg
HWW C23/24 
Projekt Neptun Atelier
Peter-Debye-Weg 13
8093 Zürich


 Help Point Monday, July 17 and Tuesday, July 18, closed!

Monday                       10:30 - 13:30
Tuesday 10:30 - 13:30
Wednesday 10:30 - 13:30

 

 

 

Help Point Basel

 

University of Basel
Petersgraben 45, Lower Floor
4003 Basel

The Help Point can be hard to find click here for directions
Questions & individual appointments via e-mail


Wednesday, 14 June 2017             10:30 - 12:30
Friday, 16 June 2017 11:00 - 13:00
Wednesday, 21 June 2017 10:30 - 12:30
Wednesday, 05 July 2017 10:30 - 12:30
   

 

Between 06 July and 05 September the Help Point Basel is available on request only. Please make an indivudual appointment via e-mail.

 

Help Point Lucerne

 

University of Lucerne 
Room U1.502
Frohburgstrasse 3
6002 Luzern

Directions to the Help Point can be found here
Questions & individual appointments via e-mail


Monday, 19 June 2017       12:15 - 14:15
Monday, 26 June 2016      12:15 - 14:15

 

Between 03 July and 04 September the Help Point Lucerne is available on request only. Please make an indivudual appointment via e-mail.