Projekt Neptun runs Help Points in Basel, Lucerne and Zürich. Neptun customers who are experiencing problems with their Neptun devices may drop in during the opening hours (see below) and ask for support.
Please contact us by e-mail or by phone.
ETH Zürich ZentrumETH Store ML-Building, Floor D, Room 14Sonneggstrasse 38092 Zürich
(Corner of Tannenstrasse/Clausiusstrasse)
ETH Zürich HönggerbergHWW C23/24 Projekt Neptun AtelierPeter-Debye-Weg 138093 Zürich
Help Point Monday, July 17 and Tuesday, July 18, closed!
University of BaselPetersgraben 45, Lower Floor4003 Basel
The Help Point can be hard to find click here for directionsQuestions & individual appointments via e-mail
Between 06 July and 05 September the Help Point Basel is available on request only. Please make an indivudual appointment via e-mail.
University of Lucerne Room U1.502Frohburgstrasse 36002 Luzern
Directions to the Help Point can be found here. Questions & individual appointments via e-mail.
Between 03 July and 04 September the Help Point Lucerne is available on request only. Please make an indivudual appointment via e-mail.