Neptun Wave Fall 2018

3 September - 1 October

Neptun Wave Fall 2018

3 September - 1 October

Warranty Information

Your new Surface comes with a two-year standard warranty and 90 days of technical support. Valid in Switzerland only.

With the standard limited warranty, you are entitled to the following:

  • 2-year warranty for hardware defects and malfunctions
  • 90 days of technical support for pre-installed software by the experts of Microsoft Answer Desk for Surface

In addition to the limited standard warranty, you can purchase extended warranty protection for your Surface with Microsoft Complete. This gives you the right to the following:

  • 2 years of technical support from Microsoft Answer Desk
  • Accidental damage protections, including damage caused by liquid or falling. Applicable to claims for random damages; a maximum of 2 damages will be accepted. 

You can either purchase Microsoft Complete right away with your Surface or order it by calling Microsoft Customer Service on 0848 858 868 up to 45 days after you purchase the device.

You can also contact the Answer Desk with your questions after the warranty has expired (fees may apply).

How to Prepare your Surface for Service

If you need to send in your Surface for service, there are a few things you need to do first. Get all the relevant information here.

If you are not satisfied with the repair services please let us know by sending us an email kontakt@projektneptun.ch. Please send a brief problem description as well as any reference numbers and names of the persons involved.

Microsoft Support Links

Questions about Orders, Billing & Returns / Refunds 

Please direct your questions directly to the Microsoft Store

Save the Date

Save the date for the Neptun Fall Wave, we reopen the online shop on September 3, 2018! If you urgently need a laptop before this date, please contact us via e-mail.

15. 3. 2018

Demo Days Scheduled

This autumn we will once again be touring the whole of Switzerland. Meet us at one of the 20 locations, for the first time also in the canton of Graubünden.

30. 5. 2018

Order Information

New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page

8. 2. 2018