There are two four-week Neptun Waves per year, generally these take place in September and February at the beginning of each semester. The exact dates are communicated on our website, via newsletter and social media. Information about devices sold in the past Waves can be found in the archive.
- Students and staff of Swiss universities (university, university of applied sciences, college of education)
- Secondary school pupils
- Teaching staff (K12)
- Educational institutions for official procurement
- Registered members of official alumni organisations of Swiss universities.
There may be restrictions so that not all customers can benefit from certain offers. The restrictions will be noted, where available, with the respective offer.
Select the desired offer on our website and click on "order now". You will be redirected to the authentication and then to the webshop of our distribution partner. For university members, authentication takes place via SWITCHaai. It is possible to authenticate yourself without SWITCHaai. To do this, an online form must be completed. This must contain an official e-mail address of an educational institution (e.g. an e-mail address given by the school) and/or a matriculation/employee/student number. In case of incorrect information, orders can be cancelled afterwards or the full purchase price can be charged to the customer. You can find instructions here.
- Apple: Max. 1 laptop and 2 iPads per person and academic year
- Microsoft: 2 hybrid tablets per person and academic year
- Dell / HP / Lenovo: Max. 2 laptops and 2 tablets per person and academic year
- No limitation on other devices (e.g. printers, displays, accessories), unless otherwise specified by the manufacturer
- No limitation on institutional orders
To prevent abuse, random checks are carried out.
Every three years Projekt Neptun performs a manufacturer evaluation. Laptops can be ordered from the manufacturers which prevail in the evaluation. So far they are Apple, HP, Lenovo and Microsoft. For each Neptun Wave, the devices are carefully selected to make sure that the latest hardware and high quality matched components are included in the offer. For this, an abbreviated device evaluation is carried out twitce per year, in order to select adequate device models and configurations.
The hardware requirements of the universities are taken into account, especially the higher technical requirements of the MINT studies.
The discounts on laptops are difficult to quantify because the configurations offered by Projekt Neptun are sometimes not even available on the open market. Basically however the following applies:
- Windows laptops: Up to 35% off selected laptop models, configured for use during your studies
- Apple laptops: 15 % discounton MacBook and MacBook Pro, all configurations and colours, 7% - 15% on other Apple devices
- Microsoft Surface Pro: Up to 35% discount on Microsoft Surface Pro bundle: Tablet, keyboard and pen included, all configurations and colors
Please note that the discounts are renegotiated before each Neptun Wave and therefore may vary. The figures above refer to Neptun Wave Spring 2019.
Projekt Neptun visits various Swiss Universities and Universities of Applied Sciences during each Neptun Wave so that the devices can be viewed and tested before buying. You can find dates and locations under Demo Days.
In addition, all laptop models are exhibited at our Help Point ETH Hönggerberg from the start of sales. Since we do not always receive all demo laptops from the manufacturers in time, please inquire by e-mail whether your desired model is exhibited at the Help Point ETH Hönggerberg.
Conditions and delivery times
Delivery Apple: Apple MacBook, iMac and iPad will be shipped within one week of receipt of payment if in stock. For out-of-stock devices and CTO orders, delivery time is approximately four weeks. If Apple has delivery problems, the delivery time may be extended again. Exact delivery times will be communicated by the distribution partner at the time of ordering.
Delivery time HP, Lenovo laptops and printers, NEC monitors, peripherals: We make a pre-order before each Neptun Wave, so that a larger number of all laptop models is in stock at Wave opening. Repeat orders are made on an ongoing basis, but we cannot guarantee that all laptop models are in stock. If the stock is sold out at the time of ordering, or if the models are brand new and will not be produced until the beginning of February, the delivery time may be 4 to 6 weeks. The delivery times are communicated on the website of the distribution partner for each model and are only calculated after receipt of payment. Monitors, printers and other peripherals are normally in stock. A partial delivery will only be made if the expected delivery time of the laptop is longer than two weeks.
Delivery time Microsoft: Surface / Surface Pro are normally in stock and will be delivered within 1-2 working days.
The delivery times in the shops refer to the current stock. However, an order will only become active after payment has been received. If there is a longer period in between, the delivery situation may change.
All laptops that are ordered without pre-installed Windows (DOS) or with a special keyboard layout (e.g. US) have a longer delivery time, which is approx. 4-6 weeks after receipt of payment.
Depending on the online shop or distribution partner, the payment options vary. Individual orders must be paid in advance either by bank transfer or credit card. Please note that the order will only be processed after receipt of payment. Credit card payments are made immediately, but may be subject to additional credit card charges. For institutional orders, payment on invoice is available.
Dell, HP and Lenovo laptops, printers, displays and other peripherals: If you choose to pay by bank transfer, an e-bill will be sent to the email address provided within 24 hours of placing the order. Customers who do not receive the email within 24 hours are requested to contact our distributor's team via email or phone at 041 318 40 00 as the email may have been blocked by a spam filter, for example.
Apple: The confirmation of the order including the advance invoice in PDF format will be sent to the email address provided within 24 hours of placing the order. Customers who do not receive the email within 24 hours are requested to contact our distributor's team via email or phone 058 225 52 77 as the email may have been blocked by a spam filter, for example.
Logitech: Credit card payment.
Other offers: Prepayment.
All devices are delivered by our sales partners directly to the indicated delivery address of the customer. For insurance and customs reasons, deliveries can only be made within Switzerland. The billing and delivery address does not have to be identical, customers with a temporary residence abroad can arrange a delivery to relatives / acquaintances with postal address in Switzerland, this is usually not a problem, as the goods are sent by registered mail.
No postage will be charged for purchases over CHF 49.- in the online shop of the Apple distribution partner. In the online shop of the HP / Lenovo distribution partner no additional shipping costs will be charged for orders over CHF 500.-. If delivery costs have been incurred, these will be listed in the shopping cart.
No delivery costs will be charged in the Microsoft Store and the Wacom online shop.
Online orders made in the Apple shop of our distrubition partner can be collected in a DQ Solutions store by personal appointment.
For all other offers, the option of on-site ordering or pickup is not available. We distribute all other offers exclusively online and all orders are delivered by our partners directly to the customer.
All orders are processed through our distribution partners, here we refer to the exchange and return policies for each partner (see below) .
- Apple device orders: 058 225 52 77 or via email
- Windows laptop / peripheral devices orders: 041 318 40 00 or via email
- Surface orders, Microsoft Store: 0848 858 868
- Intel® NUC orders: via contact form or email
Orders are accepted and processed directly by the respective distribution partners. Contact possibilities that are not listed above can be found in the respective offers website. Projekt Neptun is also available for general questions and inquiries (purchase advice) at 044 632 72 00, via email or Facebook.
Important: Devices that are defective on arrival must be immediately registered by the manufacturer as a DOA case (dead on arrival)!
The relevant time limits and procedures are listed in the manufacturer support pages.
Neptun laptops from Apple, HP and Lenovo have a worldwide warranty. However, there are some countries, primarily in Africa and Asia, where there is no support infrastructure and the device must be taken to the nearest repair center. The warranty for Microsoft Surface products is only valid in Switzerland.
- Dell / HP / Lenovo laptops, printers, displays, peripherals: Please send an e-mail to our distribution partner Pathworks with date of purchase and serial number of the device
- Apple devices: Log in with your Apple ID in the user account or by phone 0800 801 078 (for devices bought until Neptun Wave Spring 2016). From Neptun Wave Fall 2016 please contact our distributution partner DQ Solutions.
- Microsoft Surface: Sign in using the Windows Account and find your order details
- Intel® NUC: contact form or email
Software and Operating System
Projekt Neptun operates a software service with free commercial antivirus and backup software available exclusively to Neptun customers. Please create a Projekt Neptun account here after purchase and download the software for free. The required code will be sent to you via e-mail by our distribution partner.
To reset your device to the default settings you need to use recovery media. Instructions for all manufacturers can be found here.
At the moment we do not have any software offers for students. It is possible your school offers discounted software. Before you buy a license, consult your computer help desk / service desk of your school, and see if the desired product may be available there.
We provide software bundles with free software. These installation packages can be downloaded here. The installer can (should) also be used regularly to keep the installed products updated.
See also Projekt Neptun Software Service for free antivirus software and backup solution (available for Neptun customers only).