Neptun Wave Fall 2018

3. September - 1. October

Neptun Wave Fall 2018

3. September - 1. October

Our Neptun Support fees are fair and student friendly. Advice via e-mail and telephone is free of charge. The following fees are charged for personal assistance at Help Points.

Support Service Pricing

Neptun Customer

Non-Neptun Customer        

General support

First 1/2h free!

Students: CHF 35.- / h
Employees: CHF 70.- / h
Alumni: CHF 70.- / h


Students: CHF 70.-
Other: CHF 140.- / h

Flat Rates



Initial installation

  • Windows configuration
  • Installation of Windows and driver updates
  • Installation of Office suite (customer must provide the license)
  • VPN
  • Antivirus software
  • Mail account configuration
  • Acrobat Reader
  • PDF-Creator


CHF 50.- (Devices with Windows)

CHF 100.- (Devices without OS*)

*Windows license must be provided by the customer


Hourly rates apply 


to a new device (up to 3 h)

Students: CHF 75.-
Employees: CHF 150.-
Alumni: CHF 150.-

Hourly rates apply
RAM / HD / Keyboard  Exchange/Upgrade CHF 25.- Hourly rates apply
Laptop disposal incl. complete data removal CHF 25.- CHF 50.-

Order Information

New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page

8. 2. 2018

Save the Date

Our Spring Wave is over, now you will have to be patient until the start of the fall semester to order a high quality laptop for your studies. Save the date for the Fall Wave, we reopen on September 3, 2018!

15. 3. 2018

Lenovo TP X1 Carbon 5th Gen Laptop Recall

A limited number of laptops may have an unfastened screw that could damage the laptop’s battery causing overheating. Please check here if your X1 Carbon 5th Gen is affected. 

13. 2. 2018