Frohburgstrasse 3
6002 Luzern
Please follow these directions to find the Help Point.
We are available online from Monday to Friday. Please open a support ticket if you have technical problems with your laptop. Click on "Need help?" on the right. Our Help Point staff will get in touch with you as soon as possible. Please note that we can only provide on-site support at the Help Point if you have made an appointment in advance. We cannot accept support cases without prior notice.
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
Sohos and Big Sur: Work in Progress
Sophos released a Big Sur-compatible version at the end of the first week of March, but it is still buggy. We are in contact with ETH IT Services to test this version and adapt our installation instructions accordingly. You can sign up here to be informed as soon as the compatible download is available.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.