Self Support Lenovo
- Remove all connected devices and power sources from the computer and perform a power reset by inserting the end of a bent paper clip into the emergency reset hole on the bottom of the laptop (see the "Bottom View" section of the User Guide to find the emergency reset hole).
- Reconnect the power adapter and start the computer. If the computer does not start, open a warranty case or contact our support for help if the device is no longer under warranty.
- Reset using the example of a Lenovo ThinkPad X1 Carbon
Here you'll find instructions for troubleshooting common computer problems such as power but no startup, slow PC, sound, wireless networking, recovery, and Windows problems.
Lenovo Diagnostics comprises a series of tests for various hardware components. Diagnostics is available as a bootable or downloadable package that can run on Windows or Linux operating systems.
Data loss can occur at any time and for various reasons. We therefore recommend that you back up your data regularly.
We propose that you backup your data or system with Langmeier Backup, a professional solution for Windows.
Neptun customers can use Langmeier Backup for free. Create a user account here and follow the instructions.
You can find more tips on data backup on the ETH IT Security website: Protect your brainwork.
Resetting reinstalls Windows 10 and lets you choose whether to keep your files or remove them.
With recovery media, the laptop can be reinstalled in its original delivery state: