Most Lenovo laptops from Projekt Neptun have a 3-year base warranty. 

• Find product or serial number
• Check warranty

For information on the warranty and how to file a warranty claim with Lenovo, click here.

Resetting the power clears all data from the computer's cache without erasing personal data and it restarts all hardware components.
This may fix problems such as: Laptop does not turn on, Windows does not respond, black display, keyboard does not respond, audio controls do not work, etc.).

• Video instructions
• Disconnect all connected devices and power sources from the laptop and perform a power reset by inserting the end of a bent paper clip into the emergency reset hole on the bottom of the laptop (see user manual, section "Bottom view" to find the emergency reset hole).
• Reconnect the power supply and start the Laptop.
• If the laptop does not start, open a warranty case or contact Projekt Neptun Support, if your laptop is out of warranty.
• Reset using the example of a Lenovo ThinkPad X1 Carbon

Hardware driver, firmware updates and BIOS updates from the laptop manufacturer are very important. 

Use the Lenovo Vantage, app which is pre-installed on all new Lenovo laptops, to do this easily.
Here you can find the free Lenovo Commercial Vantage App in the MS-Store.

Install all updates that are offered (optional, recommended and critical ones) and check for further updates after each reboot until no more updates are offered.

• Updates with Lenovo Vantage

Here you can find Lenovo's guides to fixing various computer problems and topics (such as battery or charging problems, no sound, WLAN problems, or Windows problems).

A simple hardware test is available in Lenovo Vantage.

Lenovo Diagnostics provides a whole range of tests and tools for your Thinkpad's hardware. The diagnostics are available in different versions (as a program for Windows or as a bootable package for Windows or Linux).

If the operating system does not boot, you can test it with the Lenovo F10 UEFI preboot diagnostics.

On our Lenovo manufacturer support page you find all information about the warranty and how to open a warranty claim.

If you have any difficulties, we will be happy to assist you. Just send us an email.

Data loss can happen at any time and for various reasons. We therefore recommend that you back up your data regularly.

Windows offers three different ways to make a backup:

• Cloud Sync/Backup with OneDrive: This covers to selected data, Windows settings, MS Store apps, etc.
• File History: This covers selected data, and is meant to continuously save things you edit as backup versions.
• System Image Backup : This covers the entire Windows system including installed programs and data. It takes a snapshot of your entire system.

The file version history and the system image are something you make on an external hard disk.

A backup with OneDrive goes to the OneDrive Cloud (you need a One Drive subscription via Microsoft 365).

You can find more general tips on data backup on the ETH IT Security website: Protect your brainwork

If a problem cannot be resolved easily, or to rule out a software problem, resetting Windows is often the most efficient solution.

When you reset Windows, it is reinstalled. You can choose whether you want to keep or remove your files when resetting.

• Reset Windows

Recovery media can be used to reinstall the laptop to its original factory state, regardless of the version of Windows currently installed on the laptop:

• Create or order Lenovo recovery media

If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (Microsoft telephone support cannot help with many account access issues that can not be resolved automatically by eg. resetting your password): 

• Help with your Microsoft account