Neptun Wave Fall 2021

6 September - 4 October

Neptun Wave Fall 2021

6 September - 4 October

If you have questions about your subscription or the corresponding invoice, please do not contact Swisscom directly.

Some of the call center staff are not informed about the promotion via Projekt Neptun and will refer you back to us.

Please klick the "Need Help?" button on the right and write us an email with the mobile number concerned and an email address where we can reach you. We will forward your request to the responsible team at Swisscom. Swisscom will then get back to you after processing your request. 

Please note that we have no influence on the processing time or Swisscom's systems and can only assist you, but cannot resolve your request personally. Thank you for your understanding.

Projekt Neptun x Swisscom offers 

  • Fall 2017: 50% discount on the inOne XTRA mobile M for 24 months, for all new customers under 26 years of age*
  • Spring 2018: 50% discount on the inOne XTRA mobile S, M and L for 12 months, for all new customers under 26 years of age*
  • Fall 2018: 50% discount on the inOne XTRA mobile S, M and L for 12 months, for all new customers under 26 years of age*
  • Spring 2019: 50% discount on the inOne XTRA mobile basic or go for 24 months, for all new customers under 26 years of age*

* The offer expires with the 26th birthday. The promotion is active until this date. Minimum contract duration 24 months.

Sohos and Big Sur: Work in Progress


Sophos released a Big Sur-compatible version at the end of the first week of March, but it is still buggy. We are in contact with ETH IT Services to test this version and adapt our installation instructions accordingly. You can sign up here to be informed as soon as the compatible download is available.

16. 3. 2021

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
Need Help?