Neptun customers who have problems with their laptop can contact us by e-mail or telephone (+41 44 632 72 00).
If we cannot solve the problem by phone or email, visit one of our Help Points personally during the respective opening hours. We operate Help Points at the University of Basel, University of Lucerne and ETH Zurich Campus Centre and Hönggerberg. Please note that not all support services are available at all locations. The first 30 minutes of support are free of charge, after that support fees apply.
For all warranty cases, please contact the manufacturer directly.